Last updated: 22 May 2026
These Terms and Conditions govern the use of the website aeternagrandtour.it and the purchase or booking of tours, experiences and related services offered by AETERNA GRAND TOUR – Società a responsabilità limitata.
By using this website, placing an order, making a booking or purchasing a service, the customer declares that they have read, understood and accepted these Terms and Conditions.
1. Company information
The website aeternagrandtour.it is operated by:
AETERNA GRAND TOUR – Società a responsabilità limitata
Registered office: Via Portuense 956, 00148 Rome (RM), Italy
Tax Code and VAT Number: 18546271000
REA Number: RM – 1791535
Certified email / PEC: aeternagrandtour@legalmail.it
Email: aeternagrandtour@gmail.com
Legal representative: Petrillo Ernesto
For any request relating to bookings, cancellations, changes or assistance, customers may contact the company at aeternagrandtour@gmail.com.
2. Services offered
AETERNA GRAND TOUR offers tourism services, tours, guided experiences, food tours, golf-cart tours, walking tours and other related activities in Rome.
The details of each service, including duration, itinerary, meeting point, drop-off point, included services, excluded services and any specific conditions, are indicated on the relevant product page.
Images, descriptions and itineraries on the website are provided for informational and promotional purposes. The actual experience may vary depending on traffic, weather, public events, security restrictions, local authority measures, road closures, operational needs or other circumstances beyond the company’s control.
3. Booking process
Bookings can be made through the website aeternagrandtour.it, according to the availability shown or requested at the time of purchase.
The customer is responsible for providing accurate and complete information during the booking process, including name, email address, telephone number, selected date, selected time, number of participants and any additional information required for the service.
A booking request does not automatically guarantee the final availability of the selected service. All bookings are subject to actual seat availability, operational confirmation and any limitations connected to the selected tour.
After the order or booking request has been received, the customer may be contacted by AETERNA GRAND TOUR to confirm the actual possibility of taking part in the selected experience.
4. Booking confirmation and availability
All bookings are subject to availability.
The company reserves the right to confirm, reject, reschedule or modify a booking where necessary due to lack of availability, operational issues, weather conditions, traffic restrictions, public events, force majeure or other circumstances that may affect the proper execution of the service.
Where a selected date or time is not available, the customer may be offered an alternative date, alternative time, alternative service or refund, where applicable.
The booking shall be considered confirmed only once the customer has received confirmation from AETERNA GRAND TOUR or once the company has verified the availability of the selected service.
5. Prices and payment
Prices are indicated on the relevant product pages and may vary depending on the type of tour, duration, selected options, number of participants or other applicable conditions.
Unless otherwise stated on the product page, prices include only the services expressly indicated as included.
Any food, drinks, aperitifs, wine, restaurant meals, entrance tickets, personal expenses, transfers, pickup services or additional services are included only if expressly stated in the product description.
Payments may be processed through third-party payment providers, including PayPal, Stripe and Nexi. The company does not directly store full payment card details.
The order is subject to successful payment confirmation. In the event of failed, incomplete or rejected payment, the booking may not be processed.
6. Customer cancellation policy
Customers may request cancellation of their booking by sending an email to:
Cancellation requests must be sent at least 24 hours before the scheduled start time of the tour.
For cancellations requested at least 24 hours before the scheduled start time, the customer may be entitled to a refund or rescheduling, depending on the specific service purchased and the availability of alternative dates.
Cancellations requested less than 24 hours before the scheduled start time may not be refundable.
Failure to attend the tour without prior cancellation within the required time limit shall be considered a no-show. In case of no-show, the customer shall not be entitled to any refund.
The date and time of receipt of the cancellation email shall be used to determine whether the cancellation was made within the required deadline.
7. Changes requested by the customer
Customers may request changes to their booking by contacting aeternagrandtour@gmail.com.
Requested changes may include date, time, number of participants, pickup options or other booking details.
All changes are subject to availability and cannot be guaranteed.
The company reserves the right to accept or reject change requests depending on operational needs, availability, timing and the specific conditions of the purchased service.
8. Changes or cancellation by AETERNA GRAND TOUR
AETERNA GRAND TOUR reserves the right to modify, reschedule or cancel a tour in case of:
bad weather conditions;
traffic restrictions;
road closures;
public events;
security restrictions;
local authority measures;
technical or operational issues;
insufficient availability;
force majeure;
circumstances beyond the company’s reasonable control.
In such cases, the customer may be offered an alternative date, alternative time, alternative service or refund, where applicable.
The company shall not be liable for additional costs incurred by the customer, including travel expenses, accommodation, transport, missed connections or other indirect losses.
9. Meeting point, pickup and punctuality
The meeting point, pickup point or starting location is indicated on the relevant product page, booking confirmation or communication sent by the company.
Customers are responsible for arriving at the agreed meeting point on time.
Any pickup service, where available, must be expressly selected or agreed upon in advance and is subject to availability.
Delays by the customer may result in a shortened tour or loss of the booking, without entitlement to refund.
The company may contact customers before the tour to confirm the meeting point, pickup details, timing and actual possibility of participation.
10. Participation requirements
Customers must behave responsibly, respectfully and in compliance with the instructions provided by the company, guides, drivers or staff.
The company reserves the right to refuse participation or remove from the tour any customer whose behaviour is dangerous, offensive, disruptive, illegal, disrespectful or likely to compromise the safety or enjoyment of other participants.
In such cases, the customer shall not be entitled to any refund.
Customers are responsible for assessing whether the selected experience is suitable for their physical condition, health status and personal needs.
Customers with mobility limitations, medical conditions, allergies, food intolerances or special requirements are invited to inform the company before booking or immediately after purchase.
11. Food, drinks and allergies
Some tours may include or involve stops for food, drinks, aperitifs, wine, tastings or restaurant experiences.
Food and drinks are included only when expressly stated in the product description.
Where food and drinks are not included, customers are responsible for paying directly for anything they choose to consume during the tour.
Customers with allergies, intolerances, dietary restrictions or specific food requirements must inform the company in advance.
The company will make reasonable efforts to communicate such requirements to relevant providers where applicable, but cannot guarantee the absence of allergens, cross-contamination or full availability of alternative products, especially where food and drinks are provided by third-party venues.
12. Itinerary and duration
Tour itineraries and durations are provided as accurately as possible, but may vary due to traffic, weather, crowd levels, road closures, public events, safety reasons, local restrictions or operational needs.
Stops, routes and sightseeing points may be modified where necessary.
The company will make reasonable efforts to provide an experience as close as possible to the one described on the website, but exact itineraries cannot always be guaranteed.
13. Services provided by third parties
Some services may involve third-party providers, including restaurants, bars, venues, drivers, guides, payment providers, booking tools or other operational partners.
The company is not responsible for delays, omissions, service interruptions, closures, changes, conduct, products or services provided directly by third parties, except where liability cannot be excluded under applicable law.
14. Right of withdrawal
Pursuant to applicable consumer legislation, the standard right of withdrawal may not apply to contracts relating to leisure activities where the contract provides for a specific date or period of performance.
Tours, booked experiences and tourism services offered through the website usually refer to services to be performed on a specific date and time. Therefore, once the booking has been confirmed, the customer may not be entitled to the ordinary 14-day withdrawal period.
The cancellation conditions set out in these Terms and Conditions shall apply.
15. Refunds
Where a refund is due, it will normally be issued using the same payment method used by the customer during purchase, unless otherwise agreed.
Refund processing times may vary depending on the payment provider, bank or card issuer.
Any payment provider fees, currency conversion charges or bank costs may not be refundable where this depends on third-party payment systems.
16. Customer obligations
The customer agrees to:
provide accurate and truthful information during booking;
check all booking details before completing the order;
monitor the email address and phone number provided during booking;
arrive on time at the meeting point;
follow the instructions provided by staff, guides or drivers;
respect other participants, staff, public spaces and local regulations;
inform the company in advance of any special needs, allergies, mobility issues or relevant health conditions.
17. Liability
AETERNA GRAND TOUR provides its services with reasonable care and professionalism.
The company shall not be liable for delays, changes, cancellations or failure to perform caused by events beyond its reasonable control, including weather conditions, traffic, strikes, public events, local authority measures, accidents, road closures, force majeure or actions of third parties.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is not permitted by applicable law.
18. Website content
The company makes reasonable efforts to keep information on the website accurate and up to date.
However, errors, omissions, outdated information or technical issues may occur.
The company reserves the right to update, modify or remove website content, product descriptions, prices, itineraries and availability at any time.
19. Intellectual property
All website content, including text, images, graphics, logos, layouts, product descriptions and other materials, is protected by applicable intellectual property laws, unless otherwise stated.
Users may not copy, reproduce, distribute, modify or use website content for commercial purposes without prior written authorisation from the company.
20. Privacy and personal data
Personal data provided by customers are processed in accordance with the Privacy Policy available on the website.
Customers are invited to read the Privacy Policy before completing a purchase or submitting personal data through the website.
21. Complaints and assistance
For complaints, assistance or requests relating to bookings, customers may contact:
The company will make reasonable efforts to respond to requests and resolve issues in a fair and timely manner.
22. Governing law and jurisdiction
These Terms and Conditions are governed by Italian law.
For disputes with consumers, the competent court shall be the court of the consumer’s place of residence or domicile, where required by applicable consumer protection laws.
In all other cases, the competent court shall be determined according to the applicable rules of Italian law.
23. Changes to these Terms and Conditions
AETERNA GRAND TOUR reserves the right to modify or update these Terms and Conditions at any time.
The updated version will be published on this page with the date of the latest update.
The Terms and Conditions applicable to a booking are those in force at the time the booking is made.